Oldest tour operator in Russia "Neva" stopped working
Updated: July 16
Subject: Bankruptcy Russian tourist companies
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One of the largest tour operators - the company "Neva" - suspended its activities, citing the inability to fulfill obligations to customers and tourists. The reasons for which it was decided to suspend the activities of the company, are still unknown.
"Neva" was insured "Ascent" for 454 million rubles. Now all the tourists and customers applying for reimbursement of funds, it is proposed to seek help from insurers.
The company's website is a list of documents required for obtaining compensation.
6000 tourists on flights "Neva"
Tourists who have already gone beyond Russia for flights from "Neva" encouraged to contact the company's headquarters in Moscow and St. Petersburg.
When you call the office tour operator answering machine announces that the company has suspended its activities.
Tour also provides "Association of Tour Operators in the field of outbound tourism" Turpomosch. '"
According to the press secretary of the Russian Union of Tour Operators Irina Tyurina, now abroad rests almost six thousand people who left on flights from the "Neva".
"According to preliminary information, abroad are about six thousand people. The main job now - to understand where much, and who paid for a return ticket, and who need to export ", - quotes Tyurin RIA" Novosti ".
Tyurin added that the main problem lies in the fact that in such situations the interests of tourists often have to submit disputes with the hotels. They are usually willing to work in debt, so now begin "or to demand money from tourists, or offer them to leave the hotel."
"To this they have no right, as a contractual relationship with the tourists do not have a tourist came to confirmed reservation" - said Tyurin.
First Vice-President of the Association of Tour Operators of Russia Vladimir Kantorovich told BBC BBC that Russia provides mechanisms for protection of tourists in such situations.
"The tour operator has no right to be a tour operator, without providing financial guarantees on the part of either the bank or the insurance company. "Neva" of course, because she worked in the legal field, such financial guarantees provided by the insurance company and, by the way, is the largest financial guarantees in the country - none of these are no more, though "Neva" is not the biggest company. This is money that goes to a refund to those who suffered as a result of bankruptcy, or are abroad, or who have either bought a tour and not be able to use it already. Tourists can in this case to get the money from the insurance company from the time when "Neva" announced its insolvency, that is today and can do it in the pretrial order, "- he said.
Company "Neva" was founded in 1990. Until recently, the tour operator sent the Russians in 50 countries.
According to the Federal Tourism Agency, in 2013 the "Neva" received from the sale of tourist services 3.684 billion rubles. The financial guarantee company was estimated at 454.2 million rubles.
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